Frequently Asked Questions
Everything you need to know about your SPARROWS order.
How long does shipping typically take?
Standard shipping within North America takes 5-7 business days, while international orders may take 10-15 business days depending on customs processing.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items. If you are not satisfied with your purchase, please contact our support team to initiate a return.
Are SPARROWS lock picks professional grade?
Yes, all our tools are manufactured using high-quality 301 Cold Rolled Stainless Steel, designed to withstand rigorous professional use while maintaining flexibility.
Do you offer discreet packaging?
Absolutely. All orders are shipped in plain, unmarked envelopes or boxes to ensure your privacy and security.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure payments via PayPal.
Can I track my order once it has shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor its progress.